Frequently asked questions

Does generating a capture count as an API call?

Yes.

When are API calls counted?

Each of these adds 1 to your count:

• Showing a capture that already exists
• Creating a capture that is not in the cache
• Checking whether a capture is ready
• Any other call to the API

Do unused API calls roll over to the next month?

No, the number of API calls per month is fixed. Premium accounts doing more than 5 million API calls a month can ask about paying as they go: get in touch.

What is the difference between an API call and a render?

A render is the work that makes a capture: the robot loads the page and creates the image, which is then cached for several days. An API call is any request to the API, whether or not it starts a render.

Why do I get a "Thumbnail not available" image?

PagePeeker could not match the request to an active account. The X-PP-Error-Message response header says why, and Errors lists every reason.

Didn't find the answer? Ask us. Plans and billing are covered on the pricing page.